Your Privacy Is Our Responsibility

1. What Information We Collect

We collect various types of information for the purpose of registering your account on the x1bet platform, operating our services, and improving your experience. The main categories of information are described below.

1.1 Information You Provide Directly

When you open an account on x1bet or use our services, the information you provide yourself includes:

• Full name and date of birth
• Valid email address and mobile number
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification (national ID card or passport information)
• Details of your communications with our support team

1.2 Automatically Collected Information

When you browse our platform or use our services, certain information is collected automatically:

• IP address and device type and identifier
• Browser type and version
• Pages visited on the platform and time spent
• Data obtained from session cookies and tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as:

• Transaction verification information from payment processing service providers
• Data received from identity verification services
• Information from fraud prevention and risk assessment organisations

2. How We Use Your Information

Collected information is used for the following lawful purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions and providing deposit and withdrawal services
• Ensuring the security and integrity of our services
• Fulfilling legal obligations and preventing fraud
• Providing customer support — via 24/7 live chat and email
• Improving service quality and personalising the user experience
• Ensuring responsible gaming and detecting unusual behaviour
• Sending relevant notifications subject to your consent where applicable

3. Information Disclosure and Sharing

x1bet may share your information with third parties in the following limited circumstances:

3.1 Service Partners

We work with trusted technology and service providers to operate our services. This includes payment processing organisations (such as bKash, Nagad, Rocket, Upay and bank infrastructure providers), identity verification organisations, and data storage services. These partners' right to use the information is strictly limited and governed by contract.

3.2 Legal Obligations

If a court order, directive from a regulatory authority, or applicable law requires us to disclose information, we will do so in that situation. In such circumstances we will make every effort to notify you in advance to the extent legally permitted.

3.3 Fraud and Security Protection

For the purpose of detecting and preventing fraudulent activity, money laundering, or any other illegal conduct, necessary information may be exchanged with the relevant organisations.

4. Cookies and Tracking Technologies

The x1bet platform uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions and security verification.
• Functional Cookies: Used to remember your preferences and settings and to analyse platform performance.
• Analytics Cookies: Used to monitor usage of our services and identify areas for improvement.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect some functionality of the platform.

5. Data Security Measures

Protecting your personal information is our highest priority. x1bet applies the following technical and organisational measures:

• SSL/TLS Encryption: All communication between your browser and our servers is protected by industry-standard SSL encryption.
• Data Encryption: Sensitive information, particularly payment-related data, remains encrypted even when stored.
• Access Controls: Your information can only be accessed by authorised personnel on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular vulnerability assessments and penetration testing.
• Two-Factor Authentication: Additional verification is available to protect your account.

6. Data Retention Period

We retain your information only for as long as necessary. The key principles governing retention periods are as follows:

• Active Accounts: All required information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for the period necessary to fulfil legal obligations.
• Financial Transaction Records: Transaction information is retained for an extended period to comply with financial regulation and anti-money laundering requirements.
• Marketing Communications: If you withdraw your consent, marketing communications will be stopped immediately.

7. Your Data Rights

As an x1bet user, you have the following rights regarding your own personal information:

7.1 Right of Access and Copy

You may request a copy of the personal information we hold about you. We are committed to responding to this request within a reasonable time.

7.2 Right to Rectification

If any information in your profile appears to be incorrect or incomplete, you can correct it from your account settings or contact our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information that we are legally required to retain will not be subject to this request.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. In that case, marketing communications will be stopped immediately.

7.5 Right to Data Portability

Upon request, we can provide the information you have given us in a structured, commonly used format.

8. Protection of Minors' Information

x1bet's services are intended for adults aged 21 and over only. We do not knowingly collect information from any person under the age of 21. If we become aware that a minor has registered on our platform, the relevant account and any collected information will be deleted immediately.

If you believe a minor is using our services, please let us know at [email protected].

9. International Transfer of Information

For the operation of our services, data may be processed or stored on servers located outside Bangladesh. Regardless of where data is transferred, we ensure that:

• Adequate contractual arrangements are in place to protect the information.
• Only the infrastructure of trusted and reliable service providers is used.
• The standard of protection described in this Policy is maintained at all times.

10. Third-Party Websites

The x1bet platform may from time to time reference third-party services or content. x1bet is not responsible for the privacy practices of those third parties. We advise you to read the privacy policy of any third-party service before using it.

11. Changes to This Policy

We reserve the right to change or update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date on this page will be changed.
• For important changes, a notification will be sent to your registered email.
• A brief notice of the change may be shown when you access the platform.

Continued use of our services after any changes will indicate that you have agreed to the updated Policy. We therefore advise you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.